How do you drive cost savings while improving and enhancing service delivery to your citizens? This seems like an unrealistic goal, but in today’s times government is called to find ways to do just that. The concept of lean government is a method used to identify the most efficient, streamlined, and value-added way to provide government services.
Utilizing lean government practices, organizations are able to transform operations and drive efficiency while identifying needed infrastructure like technology, assessing the required skill sets of employees, and reviewing required policy changes. Lean Government adopts waste-reducing concepts typically used in a manufacturing environment and applies the principles to procedures in government.
Involving the workforce is a crucial element to providing quality services in a lean environment. It includes top management commitment, employees who are encouraged to think out of the box, and an incentive system that rewards employees for meeting customer needs.
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